At motoonline-us, we strive to provide our customers with the best products and services. We understand that sometimes, a product may not meet your expectations or requirements. That's why we have a comprehensive return policy in place to ensure a smooth and hassle-free return process.
Condition of Returned Products:
When returning a product, it is important to ensure that it is in new, unused condition. This means that the product should be in its original state, with no signs of wear or damage. Additionally, please make sure to include the original box and/or packaging, along with all tags that were included with the product.
Return Process and Refunds:
Once we receive your return, our team at motoonline-us will inspect the product to ensure that it meets the required conditions. This inspection process usually takes place within 24 hours of receiving the return. After the inspection, we will proceed with processing your refund.
If you made your purchase using a credit card or another original payment method, your refund will be applied as a credit to that same payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days for the credit to be posted to your account.
Shipping Costs:
When returning a product, please keep in mind that you are responsible for all shipping costs associated with sending the order back to our motoonline-us warehouse. We recommend using a reliable shipping method with tracking to ensure that the return reaches us safely.
Policy Abuse:
We kindly request that you do not abuse our return policy by ordering multiple quantities (more than 2) of the same product with the intention of returning them. Our return policy is designed to facilitate genuine returns and exchanges, and we appreciate your cooperation in adhering to this policy.
Thank you for choosing motoonline-us for your needs. If you have any further questions or require assistance with a return, please don't hesitate to contact our customer support team.